Shipping Information

At Chainox, we are proud to offer FREE shipping on all orders.

Order Processing

Please allow 1–3 business days for your order to be processed and dispatched after it is placed.

An order is considered dispatched once it has been handed over to our shipping carrier and is on its way to your shipping address.

During busy seasons, promotional events, or holidays, processing times may extend up to 7 business days.

 

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Estimated Shipping Times

Please note that these delivery estimates are approximate and may vary depending on your location, customs clearance, weather conditions, and carrier operations.

During peak seasons or holidays, shipping carriers may experience delays in transit or tracking updates that are beyond our control. International shipments may also be delayed by customs inspections, which can increase the total delivery time.

 

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Order Changes & Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Incorrect or incomplete shipping details may result in processing delays, failed deliveries, or order cancellation.

If our system detects an issue with your shipping address, our support team will contact you via email within 3 business days to verify your information. If we do not receive a response within this period, we reserve the right to cancel your order.

If you notice an error in your shipping information, please contact us within 24 hours of placing your order at:

Email: jihoongenius@gmail.com

While we will do our best to accommodate requested changes, we cannot guarantee modifications once your order has entered processing.

 

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Delivery Delays

At Chainox, we strive to deliver every order as quickly as possible. However, certain circumstances beyond our control may affect delivery times.

These may include:

• Severe weather conditions

• Transportation disruptions

• Customs inspections

• Carrier delays

• Address verification issues

• Payment verification

• Temporary inventory shortages

If your order is affected by an unexpected delay, we will notify you whenever possible and work with our shipping partners to ensure your package arrives as soon as possible.

Please understand that Chainox cannot guarantee exact delivery dates and is not responsible for delays caused by third-party shipping carriers or other external factors.

 

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Lost or Stolen Packages

Once an order has been handed over to the shipping carrier, responsibility for the shipment rests with the carrier during transit.

If your package is lost or appears to have been stolen, please contact us at:

Email: jihoongenius@gmail.com

We will gladly assist you by:

• Helping investigate the shipment

• Contacting the shipping carrier on your behalf

• Providing any information required for a carrier claim

We also recommend contacting the shipping carrier directly, as most carriers require the recipient to initiate a lost package claim.

Please note that Chainox is not responsible for packages that are lost or stolen after they have been shipped. These situations are generally not covered under our refund policy. However, depending on the circumstances, we may offer a replacement or another suitable resolution at our discretion.

If the carrier confirms the package cannot be recovered, you may also be advised to file a police report for stolen deliveries.

 

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Shipping Policy Updates

Chainox reserves the right to update or modify this Shipping Policy at any time without prior notice.

Customers are encouraged to review this page periodically before placing an order to stay informed of any changes.

By purchasing products from Chainox, you acknowledge and agree to the terms outlined in this Shipping Policy, including any future updates.

If you have any questions regarding shipping or your order, please feel free to contact us at jihoongenius@gmail.com. We are always happy to help.